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Bitter's Bait and Tackle is committed to providing our customers with
the highest level of customer service possible. We strive to serve all
your fishing needs with great prices and a wide selection of products.
Below you will find some frequently asked questions as well as some of
our policies. Please take a second to read through these and if you have
any questions, comments or concerns you can email us at
firstname.lastname@example.org or give us a call at (407) 699-6619.
What can I order?
You may order all items shown on our online catalogue. If you are interested in an item that is not found on our website please email email@example.com or call (407) 699-6619 and we can look into it for you.
How can I order?
You may order via our secure online ordering system or you can fax an order to us at (407) 699-6629. Please insure that you contact information is clearly visible so we may contact you by phone. You may also place an order by contacting us directly by calling (407) 699-6619. Our hours of operation are Monday through Friday between 6am EST and 6pm EST and you may call Saturday and Sunday between 5:30am EST and 5pm EST.
How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express.
How long will it take to receive my order?
USPS Priority Mail normally takes between 2-3 working days regardless of destination. Note - Transit days for shipments are business days and do not include weekends or holidays. Transit days are approximate and not guaranteed on shipments.
What happens if I don’t receive my package?
We add a USPS Priority Mail Delivery Confirmation to every package we ship. This service gives you the date, zip code and time your package was delivered. Bitter's Bait and Tackle will not replace packages that are lost or stolen. Bitter's Bait and Tackle will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change, before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.
What if I change my mind?
You are welcome to return or exchange any items purchased from Bitter's Bait and Tackle. The products must be returned in the same condition they were received in and in their original packaging. Bitter's Bait and Tackle will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.
Will I have to pay any taxes?
Only orders shipped to Florida residents are subject to the state sales tax.
What happens to my personal information?
Returns and Exchanges - If you receive an order that has been filled incorrectly, you must return the product by shipping it back to Bitter's Bait and Tackle where we will check the items against the order that we received. We will at that point either replace the product with the correct items, or issue a refund for those cost. Shipping will not be refunded if these items were part of a larger order. In the event that you would like to return an item please, please call and speak with a customer service representative who will give you return information specific to the product you are returning.
Please send all returns or exchanges to:
Bitter's Bait and Tackle
165 N. Highway 17-92
Longwood, FL 32750
Any questions, comments, or concerns please contact us at firstname.lastname@example.org